kitio.aiLoris vs Chat Summary for LiveChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Loris starts at See pricing page and Chat Summary for LiveChat starts at $5/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Contact driver analysis
- Sentiment and resolution tracking
- Agent performance insights
- Coverage of AI-handled chats
- Contentsquare integration
- Automatic chat summaries
- Tag-based triggers
- Sentiment analysis
- Keyword extraction
- Agent feedback
- Summary reports
| Feature | Loris | Chat Summary for LiveChat |
|---|---|---|
| Best for | Conversation intelligence for support chats, now part of Contentsquare | LiveChat app that summarizes chats and scores their sentiment |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | $5/mo |
| Free plan | No | No |
| Made by | Contentsquare | SKlabs |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Loris starts at See pricing page and Chat Summary for LiveChat starts at $5/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
1 plan
Standard
$5/mo
- Per agent
- Summaries and sentiment
- Reports section
- Free starter tokens
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Loris
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
- Bundled into a larger platform
- Pricing for this module not listed
- Needs a help desk integration
Chat Summary for LiveChat
- Runs inside LiveChat with no extra tool
- Choice of automatic or manual summaries
- Low per-agent price
- Only works with LiveChat
- Cost grows with every agent seat
- Depends on OpenAI for processing
Which one should you choose?
Choose Loris if you want:
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
Watch out: bundled into a larger platform.
Choose Chat Summary for LiveChat if you want:
- Runs inside LiveChat with no extra tool
- Choice of automatic or manual summaries
- Low per-agent price
Watch out: only works with livechat.
Loris vs Chat Summary for LiveChat FAQ
What is the difference between Loris and Chat Summary for LiveChat?
Loris: Conversation intelligence for support chats, now part of Contentsquare. Chat Summary for LiveChat: LiveChat app that summarizes chats and scores their sentiment. Both are customer support tools.
Is Loris or Chat Summary for LiveChat cheaper?
Loris starts at See pricing page and Chat Summary for LiveChat starts at $5/mo. Check both pricing pages for current plans.
Do Loris and Chat Summary for LiveChat have free plans?
Loris: No. Chat Summary for LiveChat: No.
Who makes Loris?
Loris is made by Contentsquare, based in France.
Who makes Chat Summary for LiveChat?
Chat Summary for LiveChat is made by SKlabs.
Which should I choose, Loris or Chat Summary for LiveChat?
Choose Loris if you value reviews both human and ai conversations and links support data to site behavior. Choose Chat Summary for LiveChat if you value runs inside livechat with no extra tool and choice of automatic or manual summaries.