kitio.aiZendesk vs Chat Summary for LiveChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chat Summary for LiveChat has the lower starting price: about $5 a month, against $25 for Zendesk.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
- Automatic chat summaries
- Tag-based triggers
- Sentiment analysis
- Keyword extraction
- Agent feedback
- Summary reports
| Feature | Zendesk | Chat Summary for LiveChat |
|---|---|---|
| Best for | Help desk and AI agents for customer and employee service teams | LiveChat app that summarizes chats and scores their sentiment |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $25/mo | $5/mo |
| Free plan | No, 14-day trial | No |
| Made by | Zendesk | SKlabs |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Chat Summary for LiveChat has the lower starting price: about $5 a month, against $25 for Zendesk.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
1 plan
Standard
$5/mo
- Per agent
- Summaries and sentiment
- Reports section
- Free starter tokens
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zendesk
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
Chat Summary for LiveChat
- Runs inside LiveChat with no extra tool
- Choice of automatic or manual summaries
- Low per-agent price
- Only works with LiveChat
- Cost grows with every agent seat
- Depends on OpenAI for processing
Which one should you choose?
Choose Zendesk if you want:
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Watch out: advanced ai costs extra.
Choose Chat Summary for LiveChat if you want:
- Runs inside LiveChat with no extra tool
- Choice of automatic or manual summaries
- Low per-agent price
Watch out: only works with livechat.
Zendesk vs Chat Summary for LiveChat FAQ
What is the difference between Zendesk and Chat Summary for LiveChat?
Zendesk: Help desk and AI agents for customer and employee service teams. Chat Summary for LiveChat: LiveChat app that summarizes chats and scores their sentiment. Both are customer support tools.
Is Zendesk or Chat Summary for LiveChat cheaper?
Chat Summary for LiveChat has the lower starting price: about $5 a month, against $25 for Zendesk.
Do Zendesk and Chat Summary for LiveChat have free plans?
Zendesk: No, 14-day trial. Chat Summary for LiveChat: No.
Who makes Zendesk?
Zendesk is made by Zendesk, based in United States.
Who makes Chat Summary for LiveChat?
Chat Summary for LiveChat is made by SKlabs.
Which should I choose, Zendesk or Chat Summary for LiveChat?
Choose Zendesk if you value mature, widely supported ticketing and huge app marketplace. Choose Chat Summary for LiveChat if you value runs inside livechat with no extra tool and choice of automatic or manual summaries.