kitio.aiLiveChat vs Tiledesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
| Feature | LiveChat | Tiledesk |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Open-source no-code platform for AI agents with live agent handoff |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 14-day trial | Yes |
| Made by | Text | Tiledesk |
| Based in | Poland | Italy |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
LiveChat starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Tiledesk
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Tiledesk if you want:
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Watch out: hosted plans start at €149 a month.
LiveChat vs Tiledesk FAQ
What is the difference between LiveChat and Tiledesk?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Tiledesk: Open-source no-code platform for AI agents with live agent handoff. Both are customer support tools.
Is LiveChat or Tiledesk cheaper?
LiveChat starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Do LiveChat and Tiledesk have free plans?
LiveChat: No, 14-day trial. Tiledesk: Yes.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Tiledesk?
Tiledesk is made by Tiledesk, based in Italy.
Which should I choose, LiveChat or Tiledesk?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Tiledesk if you value open source and self-hostable and hands off to humans when needed.