kitio.aiAdded Oct 28, 2026
Tiledesk
FreemiumOpen-source no-code platform for AI agents with live agent handoff
What is Tiledesk?
Tiledesk lets teams design AI agents for customer support, lead qualification and internal help desks without code, connect them to a knowledge base and hand chats to human agents. The platform is open source and can also be used as a hosted service.
Conversations are built in a visual Design Studio, then grounded in your documents and data sources so the agent can answer from your own content. Agents can be published on the web, WhatsApp Business, voice and other channels, and they support multi-agent setups, MCP tools, APIs and Shopify.
Hosted plans are sized by users, AI agents, monthly AI tokens, conversations and knowledge base items. A 14-day trial needs no credit card, open-source projects can use it for free, and a white-label option is available for resellers.
Features
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
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Releases
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Organization
Tiledesk
🇮🇹 Italy
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
Tiledesk plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Tiledesk site.Official pricing
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Pros and cons
Pros
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Cons
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
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Q&A
What is Tiledesk?
Tiledesk lets teams design AI agents for customer support, lead qualification and internal help desks without code, connect them to a knowledge base and hand chats to human agents. The platform is open source and can also be used as a hosted service.
Can Tiledesk run on WhatsApp?
Yes. Tiledesk integrates with WhatsApp Business, alongside web chat, voice and other channels.
Is Tiledesk free for open-source projects?
Yes. Tiledesk states that open-source projects can use it for free.
How much does Tiledesk cost?
Tiledesk is freemium.
Is there a free version of Tiledesk?
Yes. Tiledesk has a free plan, and paid plans add more usage and features.
What are the main features of Tiledesk?
Visual Design Studio, Knowledge base grounding, Human agent handoff, WhatsApp and voice channels, MCP tools and APIs, White-label option.
Who makes Tiledesk?
Tiledesk is made by Tiledesk.
What are the best alternatives to Tiledesk?
Popular alternatives include WotNot, Askli, Inkeep.