kitio.aiIntercom vs Tiledesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom starts at $39/mo and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
| Feature | Intercom | Tiledesk |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Open-source no-code platform for AI agents with live agent handoff |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | See pricing page |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Tiledesk |
| Based in | United States | Italy |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Intercom starts at $39/mo and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
3 plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Tiledesk
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Tiledesk if you want:
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Watch out: hosted plans start at €149 a month.
Intercom vs Tiledesk FAQ
What is the difference between Intercom and Tiledesk?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Tiledesk: Open-source no-code platform for AI agents with live agent handoff. Both are customer support tools.
Is Intercom or Tiledesk cheaper?
Intercom starts at $39/mo and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Do Intercom and Tiledesk have free plans?
Intercom: No, 14-day trial. Tiledesk: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Tiledesk?
Tiledesk is made by Tiledesk, based in Italy.
Which should I choose, Intercom or Tiledesk?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Tiledesk if you value open source and self-hostable and hands off to humans when needed.