kitio.aiLiveChat vs Freshchat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Freshchat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- AI-driven bots
- Live chat and messaging
- Unified agent workspace
- Proactive messages
- Mobile app SDK
| Feature | LiveChat | Freshchat |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Customer messaging and live chat with AI bots across channels |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 14-day trial | No, trial available |
| Made by | Text | Freshworks |
| Based in | Poland | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
LiveChat starts at See pricing page and Freshchat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Freshchat
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
- Advanced ticketing needs Freshdesk Omni
- Per-agent pricing adds up
- Bot setup takes configuration work
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Freshchat if you want:
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
Watch out: advanced ticketing needs freshdesk omni.
LiveChat vs Freshchat FAQ
What is the difference between LiveChat and Freshchat?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Freshchat: Customer messaging and live chat with AI bots across channels. Both are customer support tools.
Is LiveChat or Freshchat cheaper?
LiveChat starts at See pricing page and Freshchat starts at See pricing page. Check both pricing pages for current plans.
Do LiveChat and Freshchat have free plans?
LiveChat: No, 14-day trial. Freshchat: No, trial available.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Freshchat?
Freshchat is made by Freshworks, based in United States.
Which should I choose, LiveChat or Freshchat?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Freshchat if you value bots work across many channels and agent view shows full customer context.