kitio.aiFreshchat vs Chative
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshchat starts at See pricing page and Chative starts at $10/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI-driven bots
- Live chat and messaging
- Unified agent workspace
- Proactive messages
- Mobile app SDK
- AI sales and support agent
- Omnichannel inbox
- Social messaging CRM
- Order creation in chat
- Automation workflows
- WhatsApp Business API
| Feature | Freshchat | Chative |
|---|---|---|
| Best for | Customer messaging and live chat with AI bots across channels | Live chat, omnichannel inbox and AI sales agent for online stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $10/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | Chative |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshchat starts at See pricing page and Chative starts at $10/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
Free
- 3 members
- Unlimited channels and messages
- 30-day history
Team
$10/mo
- Per member
- Customer and team reports
- Internal knowledge base
- Custom widget branding
Business
$25/mo
- Per member
- API and webhooks
- Automation workflows
- Data export
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshchat
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
- Advanced ticketing needs Freshdesk Omni
- Per-agent pricing adds up
- Bot setup takes configuration work
Chative
- Free plan with unlimited messages
- Sees order history inside chats
- Low per-member pricing
- Free plan keeps only 30 days of history
- API and automation need Business
- WhatsApp numbers cost extra
Which one should you choose?
Choose Freshchat if you want:
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
Watch out: advanced ticketing needs freshdesk omni.
Choose Chative if you want:
- Free plan with unlimited messages
- Sees order history inside chats
- Low per-member pricing
Watch out: free plan keeps only 30 days of history.
Freshchat vs Chative FAQ
What is the difference between Freshchat and Chative?
Freshchat: Customer messaging and live chat with AI bots across channels. Chative: Live chat, omnichannel inbox and AI sales agent for online stores. Both are customer support tools.
Is Freshchat or Chative cheaper?
Freshchat starts at See pricing page and Chative starts at $10/mo. Check both pricing pages for current plans.
Do Freshchat and Chative have free plans?
Freshchat: No, trial available. Chative: Yes.
Who makes Freshchat?
Freshchat is made by Freshworks, based in United States.
Who makes Chative?
Chative is made by Chative.
Which should I choose, Freshchat or Chative?
Choose Freshchat if you value bots work across many channels and agent view shows full customer context. Choose Chative if you value free plan with unlimited messages and sees order history inside chats.