kitio.aiAdded Nov 5, 2026
Freshchat
Free trialCustomer messaging and live chat with AI bots across channels
What is Freshchat?
Freshchat is Freshworks' messaging platform for customer support, combining live chat, AI-driven bots and a shared agent inbox across web, app and messaging channels. It serves businesses that handle support conversations at scale.
Bots can be built and deployed on a website, in a native app and on messaging channels to answer common questions before a human steps in. Agents work from one workspace that shows past purchases, open issues and conversations from every channel, and proactive messages can reach customers before they ask.
Freshchat can be upgraded to Freshdesk Omni, which adds ticketing, knowledge bases, email and voice. A free trial is available, and pricing is listed on the Freshworks pricing page.
Features
- AI-driven bots
- Live chat and messaging
- Unified agent workspace
- Proactive messages
- Mobile app SDK
Tags
Releases
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Freshchat was added to the directory.
Organization
Freshworks
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
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Pros and cons
Pros
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
Cons
- Advanced ticketing needs Freshdesk Omni
- Per-agent pricing adds up
- Bot setup takes configuration work
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Q&A
What is Freshchat?
Freshchat is Freshworks' messaging platform for customer support, combining live chat, AI-driven bots and a shared agent inbox across web, app and messaging channels. It serves businesses that handle support conversations at scale.
How does Freshchat relate to Freshdesk?
Freshchat covers messaging and live chat, and it can be upgraded to Freshdesk Omni for ticketing, knowledge bases, email and voice in one product.
How much does Freshchat cost?
Freshchat is free trial.
Is there a free version of Freshchat?
No, but you can try it free before paying.
What are the main features of Freshchat?
AI-driven bots, Live chat and messaging, Unified agent workspace, Proactive messages, Mobile app SDK.
Who makes Freshchat?
Freshchat is made by Freshworks.
What are the best alternatives to Freshchat?
Popular alternatives include Activechat, Chative, NovaTalks.