kitio.aiFreshchat vs NovaTalks
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshchat starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI-driven bots
- Live chat and messaging
- Unified agent workspace
- Proactive messages
- Mobile app SDK
- Multichannel inbox
- AI assistant
- Voice and digital channels
- Chatbots
- AI quality rating
- Analytics
| Feature | Freshchat | NovaTalks |
|---|---|---|
| Best for | Customer messaging and live chat with AI bots across channels | Omnichannel contact center with AI assistant and chatbots |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Freshworks | NovaTalks |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Freshchat starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
€15/agent/mo
- Per agent, 3 to 10 agents
- 2 digital channel accounts
- AI assistant, 20 requests
Business
€25/agent/mo
- Per agent, minimum 3
- 4 digital channel accounts
- AI assistant, 20 requests
Professional
€40/agent/mo
- Per agent, minimum 3
- 20 digital channel accounts
- Unlimited AI assistant
- AI quality rating
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshchat
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
- Advanced ticketing needs Freshdesk Omni
- Per-agent pricing adds up
- Bot setup takes configuration work
NovaTalks
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
- Minimum of three agents on most plans
- AI assistant limited to 20 requests per agent on lower tiers
- Prices in euros
Which one should you choose?
Choose Freshchat if you want:
- Bots work across many channels
- Agent view shows full customer context
- Upgrade path to Freshdesk Omni
Watch out: advanced ticketing needs freshdesk omni.
Choose NovaTalks if you want:
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
Watch out: minimum of three agents on most plans.
Freshchat vs NovaTalks FAQ
What is the difference between Freshchat and NovaTalks?
Freshchat: Customer messaging and live chat with AI bots across channels. NovaTalks: Omnichannel contact center with AI assistant and chatbots. Both are customer support tools.
Is Freshchat or NovaTalks cheaper?
Freshchat starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Do Freshchat and NovaTalks have free plans?
Freshchat: No, trial available. NovaTalks: No, 14-day trial.
Who makes Freshchat?
Freshchat is made by Freshworks, based in United States.
Who makes NovaTalks?
NovaTalks is made by NovaTalks.
Which should I choose, Freshchat or NovaTalks?
Choose Freshchat if you value bots work across many channels and agent view shows full customer context. Choose NovaTalks if you value many channels in one interface and per-agent pricing.