kitio.aiHubSpot Service Hub vs DevRev
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub starts at $20/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Support and engineering in one system
- AI customer agent
- Knowledge graph
- Jira and GitHub sync
- Ticket deduplication
| Feature | HubSpot Service Hub | DevRev |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | AI-native platform linking customer support, product and engineering |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | HubSpot | DevRev |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub starts at $20/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
DevRev
- Closes loop between support and dev
- Unified data model
- Free tier to start
- Broad scope takes time to adopt
- Less known than legacy desks
- Some features still maturing
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose DevRev if you want:
- Closes loop between support and dev
- Unified data model
- Free tier to start
Watch out: broad scope takes time to adopt.
HubSpot Service Hub vs DevRev FAQ
What is the difference between HubSpot Service Hub and DevRev?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. DevRev: AI-native platform linking customer support, product and engineering. Both are customer support tools.
Is HubSpot Service Hub or DevRev cheaper?
HubSpot Service Hub starts at $20/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
Do HubSpot Service Hub and DevRev have free plans?
HubSpot Service Hub: Yes. DevRev: Yes.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes DevRev?
DevRev is made by DevRev, based in United States.
Which should I choose, HubSpot Service Hub or DevRev?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose DevRev if you value closes loop between support and dev and unified data model.