kitio.aiGorgias vs vennie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and vennie starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Ticket analysis
- Order lookup in Shopify
- Zendesk integration
- Managed automation setup
- Human handoff
| Feature | Gorgias | vennie |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | Managed support automation for e-commerce ticket work |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Gorgias | vennie |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias starts at $10/mo and vennie starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
vennie
- Automates the ticket task, not only the reply
- Fully managed setup
- Works inside Zendesk and Shopify
- Starts with a consultation, no self-serve
- Pricing is not published
- Built for e-commerce shops
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose vennie if you want:
- Automates the ticket task, not only the reply
- Fully managed setup
- Works inside Zendesk and Shopify
Watch out: starts with a consultation, no self-serve.
Gorgias vs vennie FAQ
What is the difference between Gorgias and vennie?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. vennie: Managed support automation for e-commerce ticket work. Both are customer support tools.
Is Gorgias or vennie cheaper?
Gorgias starts at $10/mo and vennie starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and vennie have free plans?
Gorgias: No, trial available. vennie: No.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes vennie?
vennie is made by vennie.
Which should I choose, Gorgias or vennie?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose vennie if you value automates the ticket task, not only the reply and fully managed setup.