kitio.aiSmartsupp vs vennie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and vennie starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- Ticket analysis
- Order lookup in Shopify
- Zendesk integration
- Managed automation setup
- Human handoff
| Feature | Smartsupp | vennie |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | Managed support automation for e-commerce ticket work |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No |
| Made by | Smartsupp | vennie |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and vennie starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
vennie
- Automates the ticket task, not only the reply
- Fully managed setup
- Works inside Zendesk and Shopify
- Starts with a consultation, no self-serve
- Pricing is not published
- Built for e-commerce shops
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose vennie if you want:
- Automates the ticket task, not only the reply
- Fully managed setup
- Works inside Zendesk and Shopify
Watch out: starts with a consultation, no self-serve.
Smartsupp vs vennie FAQ
What is the difference between Smartsupp and vennie?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. vennie: Managed support automation for e-commerce ticket work. Both are customer support tools.
Is Smartsupp or vennie cheaper?
Smartsupp starts at See pricing page and vennie starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and vennie have free plans?
Smartsupp: Yes. vennie: No.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes vennie?
vennie is made by vennie.
Which should I choose, Smartsupp or vennie?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose vennie if you value automates the ticket task, not only the reply and fully managed setup.