kitio.aiGorgias vs CoSupport AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and CoSupport AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Order status and tracking answers
- Returns, refunds and cancellations
- Live Shopify order data
- Help desk integrations
- Standalone chat widget
- Optional human agents
| Feature | Gorgias | CoSupport AI |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI support agent for online stores, billed per resolved ticket |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | Gorgias | CoSupport AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias starts at $10/mo and CoSupport AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
2 plans
AI resolution
$0.50 / resolved ticket
- First 1,000 AI responses free
- Unresolved tickets not billed
- No seat fees
AI plus people
Contact sales
- Human agents on the same queue
- One SLA for all tickets
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
CoSupport AI
- Pay only for resolved tickets
- Acts on orders, not just answers
- No seat fees
- Costs grow with ticket volume
- Focused on e-commerce questions
- Human coverage priced separately
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose CoSupport AI if you want:
- Pay only for resolved tickets
- Acts on orders, not just answers
- No seat fees
Watch out: costs grow with ticket volume.
Gorgias vs CoSupport AI FAQ
What is the difference between Gorgias and CoSupport AI?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. CoSupport AI: AI support agent for online stores, billed per resolved ticket. Both are customer support tools.
Is Gorgias or CoSupport AI cheaper?
Gorgias starts at $10/mo and CoSupport AI starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and CoSupport AI have free plans?
Gorgias: No, trial available. CoSupport AI: No, trial available.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes CoSupport AI?
CoSupport AI is made by CoSupport AI.
Which should I choose, Gorgias or CoSupport AI?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose CoSupport AI if you value pay only for resolved tickets and acts on orders, not just answers.