kitio.aiDecagon vs PolyAI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Decagon starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Agent Operating Procedures
- Voice and chat agents
- Conversation analytics
- Help desk integrations
- QA and testing tools
- Natural language voice agents
- Multilingual calls
- Telephony integrations
- Agent Studio
- Call analytics
| Feature | Decagon | PolyAI |
|---|---|---|
| Best for | AI concierge agents for chat, email and phone customer support | Voice AI agents that answer customer service phone calls |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Decagon AI | PolyAI |
| Based in | United States | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Decagon starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Dialog-RSN-1 API
$2.00 / 1M input tokens
- $5.00 / 1M output tokens
- $0.20 / 1M cached input
- $100 free credit for new accounts
- Telephony not included
Agentic Dialog Platform
Contact sales
- Telephony and orchestration
- Dialog Studio tooling
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Decagon
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
- Enterprise contracts only
- Overkill for small support teams
- No public pricing
PolyAI
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
- Voice only, no chat focus
- Enterprise pricing only
- Setup requires telephony work
Which one should you choose?
Choose Decagon if you want:
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
Watch out: enterprise contracts only.
Choose PolyAI if you want:
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
Watch out: voice only, no chat focus.
Decagon vs PolyAI FAQ
What is the difference between Decagon and PolyAI?
Decagon: AI concierge agents for chat, email and phone customer support. PolyAI: Voice AI agents that answer customer service phone calls. Both are customer support tools.
Is Decagon or PolyAI cheaper?
Decagon starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
Do Decagon and PolyAI have free plans?
Decagon: No. PolyAI: No.
Who makes Decagon?
Decagon is made by Decagon AI, based in United States.
Who makes PolyAI?
PolyAI is made by PolyAI, based in United Kingdom.
Which should I choose, Decagon or PolyAI?
Choose Decagon if you value procedures are easy to read and edit and good insight into support topics. Choose PolyAI if you value very natural-sounding phone agents and handles complex call flows.