kitio.aiFive9 vs NovaTalks
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Multichannel inbox
- AI assistant
- Voice and digital channels
- Chatbots
- AI quality rating
- Analytics
| Feature | Five9 | NovaTalks |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Omnichannel contact center with AI assistant and chatbots |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | Five9 | NovaTalks |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Five9 starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
€15/agent/mo
- Per agent, 3 to 10 agents
- 2 digital channel accounts
- AI assistant, 20 requests
Business
€25/agent/mo
- Per agent, minimum 3
- 4 digital channel accounts
- AI assistant, 20 requests
Professional
€40/agent/mo
- Per agent, minimum 3
- 20 digital channel accounts
- Unlimited AI assistant
- AI quality rating
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
NovaTalks
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
- Minimum of three agents on most plans
- AI assistant limited to 20 requests per agent on lower tiers
- Prices in euros
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose NovaTalks if you want:
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
Watch out: minimum of three agents on most plans.
Five9 vs NovaTalks FAQ
What is the difference between Five9 and NovaTalks?
Five9: Cloud contact center software with AI agents and agent assist. NovaTalks: Omnichannel contact center with AI assistant and chatbots. Both are customer support tools.
Is Five9 or NovaTalks cheaper?
Five9 starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and NovaTalks have free plans?
Five9: No. NovaTalks: No, 14-day trial.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes NovaTalks?
NovaTalks is made by NovaTalks.
Which should I choose, Five9 or NovaTalks?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose NovaTalks if you value many channels in one interface and per-agent pricing.