kitio.aiAmazon Connect vs NovaTalks
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Connect starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual flow designer
- AI self-service agents
- Agent recommendations
- Contact Lens analytics
- Usage-based billing
- Multichannel inbox
- AI assistant
- Voice and digital channels
- Chatbots
- AI quality rating
- Analytics
| Feature | Amazon Connect | NovaTalks |
|---|---|---|
| Best for | Pay-as-you-go cloud contact center from AWS with built-in AI | Omnichannel contact center with AI assistant and chatbots |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | Amazon Web Services | NovaTalks |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Amazon Connect starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Chat
$0.010 / message
- Per message sent or received
- No fixed costs
Voice
$0.038 / minute
- Per voice minute
- Standard telephony rates apply
Email
$0.080 / email
- Per email sent or received
SMS and 3P messaging
$0.014 / message
- Per message sent or received
3 plans
Starter
€15/agent/mo
- Per agent, 3 to 10 agents
- 2 digital channel accounts
- AI assistant, 20 requests
Business
€25/agent/mo
- Per agent, minimum 3
- 4 digital channel accounts
- AI assistant, 20 requests
Professional
€40/agent/mo
- Per agent, minimum 3
- 20 digital channel accounts
- Unlimited AI assistant
- AI quality rating
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Connect
- No seat licences
- Deep AWS integration
- Scales up and down easily
- Needs AWS skills to set up
- Costs hard to predict
- Fewer out-of-box CRM features
NovaTalks
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
- Minimum of three agents on most plans
- AI assistant limited to 20 requests per agent on lower tiers
- Prices in euros
Which one should you choose?
Choose Amazon Connect if you want:
- No seat licences
- Deep AWS integration
- Scales up and down easily
Watch out: needs aws skills to set up.
Choose NovaTalks if you want:
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
Watch out: minimum of three agents on most plans.
Amazon Connect vs NovaTalks FAQ
What is the difference between Amazon Connect and NovaTalks?
Amazon Connect: Pay-as-you-go cloud contact center from AWS with built-in AI. NovaTalks: Omnichannel contact center with AI assistant and chatbots. Both are customer support tools.
Is Amazon Connect or NovaTalks cheaper?
Amazon Connect starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Do Amazon Connect and NovaTalks have free plans?
Amazon Connect: No. NovaTalks: No, 14-day trial.
Who makes Amazon Connect?
Amazon Connect is made by Amazon Web Services, based in United States.
Who makes NovaTalks?
NovaTalks is made by NovaTalks.
Which should I choose, Amazon Connect or NovaTalks?
Choose Amazon Connect if you value no seat licences and deep aws integration. Choose NovaTalks if you value many channels in one interface and per-agent pricing.