kitio.aiNiCE CXone Mpower vs NovaTalks
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. NiCE CXone Mpower starts at $110/mo and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel routing
- Workforce management
- AI agents and copilots
- Interaction analytics
- Quality management
- Multichannel inbox
- AI assistant
- Voice and digital channels
- Chatbots
- AI quality rating
- Analytics
| Feature | NiCE CXone Mpower | NovaTalks |
|---|---|---|
| Best for | Cloud contact center platform with AI agents, routing and analytics | Omnichannel contact center with AI assistant and chatbots |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | $110/mo | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | NiCE | NovaTalks |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
NiCE CXone Mpower starts at $110/mo and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Omnichannel Suite
$110/mo
- Per agent
- AI routing
- Outbound engagement
Essential Suite
$135/mo
- Per agent
- Adds workforce engagement tools
Core Suite
$169/mo
- Per agent
- Screen recording and quality management
Complete Suite
$209/mo
- Per agent
- Gamification and knowledge portal
Ultimate Suite
$249/mo
- Per agent, plus $0.25 per session
- Agentic experience automation
3 plans
Starter
€15/agent/mo
- Per agent, 3 to 10 agents
- 2 digital channel accounts
- AI assistant, 20 requests
Business
€25/agent/mo
- Per agent, minimum 3
- 4 digital channel accounts
- AI assistant, 20 requests
Professional
€40/agent/mo
- Per agent, minimum 3
- 20 digital channel accounts
- Unlimited AI assistant
- AI quality rating
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
NiCE CXone Mpower
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
- Complex to configure
- Expensive for small teams
- Many modules sold separately
NovaTalks
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
- Minimum of three agents on most plans
- AI assistant limited to 20 requests per agent on lower tiers
- Prices in euros
Which one should you choose?
Choose NiCE CXone Mpower if you want:
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
Watch out: complex to configure.
Choose NovaTalks if you want:
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
Watch out: minimum of three agents on most plans.
NiCE CXone Mpower vs NovaTalks FAQ
What is the difference between NiCE CXone Mpower and NovaTalks?
NiCE CXone Mpower: Cloud contact center platform with AI agents, routing and analytics. NovaTalks: Omnichannel contact center with AI assistant and chatbots. Both are customer support tools.
Is NiCE CXone Mpower or NovaTalks cheaper?
NiCE CXone Mpower starts at $110/mo and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Do NiCE CXone Mpower and NovaTalks have free plans?
NiCE CXone Mpower: No. NovaTalks: No, 14-day trial.
Who makes NiCE CXone Mpower?
NiCE CXone Mpower is made by NiCE, based in United States.
Who makes NovaTalks?
NovaTalks is made by NovaTalks.
Which should I choose, NiCE CXone Mpower or NovaTalks?
Choose NiCE CXone Mpower if you value complete contact center suite and strong workforce tools. Choose NovaTalks if you value many channels in one interface and per-agent pricing.