kitio.aiCrisp vs Wasapi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Crisp starts at $45/mo and Wasapi starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Multi-agent WhatsApp inbox
- AI chatbots and assistants
- Sales funnels
- Bulk messaging campaigns
- Instagram and Messenger
- MCP connection for your AI
| Feature | Crisp | Wasapi |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Shared WhatsApp inbox with AI chatbots for sales and support teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Crisp IM | Wasapi |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Crisp starts at $45/mo and Wasapi starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Wasapi
- Several WhatsApp lines in one inbox
- Supervisor view of every chat
- Bots handle repetitive questions
- Site and interface are Spanish only
- Prices not shown on the homepage
- AI is one part of a broader inbox tool
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Wasapi if you want:
- Several WhatsApp lines in one inbox
- Supervisor view of every chat
- Bots handle repetitive questions
Watch out: site and interface are spanish only.
Crisp vs Wasapi FAQ
What is the difference between Crisp and Wasapi?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Wasapi: Shared WhatsApp inbox with AI chatbots for sales and support teams. Both are customer support tools.
Is Crisp or Wasapi cheaper?
Crisp starts at $45/mo and Wasapi starts at See pricing page. Check both pricing pages for current plans.
Do Crisp and Wasapi have free plans?
Crisp: Yes. Wasapi: No, trial available.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Wasapi?
Wasapi is made by Wasapi.
Which should I choose, Crisp or Wasapi?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Wasapi if you value several whatsapp lines in one inbox and supervisor view of every chat.