kitio.aiAdded Nov 5, 2026
chatlyn
FreemiumAI guest messaging and chatbot built for hotels
What is chatlyn?
chatlyn gives hotels one inbox and one AI assistant for guest messages on WhatsApp, the hotel website, Messenger, Instagram and email. The chatbot answers in the guest's language from the property's own information and passes conversations to staff when a person is needed.
Hotels feed the AI their own knowledge, so answers about parking, dining or spa times come from the property rather than the open web. Replies typically arrive within seconds, and guest-journey automations triggered by the property management system send messages before arrival, during the stay and afterwards, including upsell offers.
It connects directly to more than a dozen PMS systems such as Opera Cloud and Apaleo, plus Booking.com messages, Gmail, Microsoft 365 and IMAP mailboxes, and webhooks, Zapier, Make and n8n. A mobile app, a browser extension for translating and drafting, role-based access and EU hosting round it out. Pricing is quoted per property.
Features
- AI hotel chatbot
- Unified guest inbox
- PMS-triggered guest journeys
- WhatsApp campaigns
- Human handover
- iOS and Android apps
Tags
Releases
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Organization
chatlyn
🇦🇹 Austria
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
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Pros and cons
Pros
- Built specifically for hotels
- Answers from the property's own data
- Many direct PMS integrations
- EU hosting and GDPR focus
Cons
- Prices are only given as a quote
- Of little use outside hospitality
- WhatsApp and SMS fees are extra usage costs
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Q&A
What is chatlyn?
chatlyn gives hotels one inbox and one AI assistant for guest messages on WhatsApp, the hotel website, Messenger, Instagram and email. The chatbot answers in the guest's language from the property's own information and passes conversations to staff when a person is needed.
Which channels does the chatlyn chatbot cover?
It replies on WhatsApp, the hotel's website chat, Facebook Messenger and Instagram, and email from Gmail, Microsoft 365 or IMAP mailboxes lands in the same inbox.
Does chatlyn connect to my property management system?
It lists direct connections to more than a dozen PMS products, including Opera Cloud and Apaleo, and uses them to trigger messages along the guest journey.
How much does chatlyn cost?
chatlyn is freemium.
Is there a free version of chatlyn?
Yes. chatlyn has a free plan, and paid plans add more usage and features.
What are the main features of chatlyn?
AI hotel chatbot, Unified guest inbox, PMS-triggered guest journeys, WhatsApp campaigns, Human handover, iOS and Android apps.
Who makes chatlyn?
chatlyn is made by chatlyn.
What are the best alternatives to chatlyn?
Popular alternatives include HiJiffy, Zipchat, Kommunicate.