kitio.aiBestChat vs Support Board
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Support Board has the lower starting price: about $5 a month, against $10 for BestChat.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Live chat with human agents
- OpenAI chatbot
- Ticketing
- WhatsApp and Messenger apps
- WooCommerce integration
- Cloud or self-hosted
| Feature | BestChat | Support Board |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | Live chat and OpenAI chatbot for WordPress, PHP or the cloud |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $10/mo | $49 one-time |
| Free plan | Yes | No |
| Made by | BestChat | Support Board |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Support Board has the lower starting price: about $5 a month, against $10 for BestChat.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
2 plans
Cloud
From $5/mo
- Instant setup
- Apps included
- Premium support
PHP
$49 one-time
- Lifetime license and updates
- 6 months premium support
- Apps sold separately
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Support Board
- One-time license for self-hosting
- Cloud plan from $5 a month
- Many messaging and e-commerce apps
- Self-hosted apps cost extra
- Setup on your server needs PHP skills
- Interface can feel dated
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Support Board if you want:
- One-time license for self-hosting
- Cloud plan from $5 a month
- Many messaging and e-commerce apps
Watch out: self-hosted apps cost extra.
BestChat vs Support Board FAQ
What is the difference between BestChat and Support Board?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Support Board: Live chat and OpenAI chatbot for WordPress, PHP or the cloud. Both are customer support tools.
Is BestChat or Support Board cheaper?
Support Board has the lower starting price: about $5 a month, against $10 for BestChat.
Do BestChat and Support Board have free plans?
BestChat: Yes. Support Board: No.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Support Board?
Support Board is made by Support Board.
Which should I choose, BestChat or Support Board?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Support Board if you value one-time license for self-hosting and cloud plan from $5 a month.