kitio.aiBestChat vs Hello24
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and Hello24 starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- WhatsApp shop and checkout
- AI chatbot flows
- Broadcast campaigns
- Abandoned cart recovery
- Shopify and WooCommerce plugins
| Feature | BestChat | Hello24 |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | WhatsApp chatbot, commerce and marketing platform |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | No |
| Made by | BestChat | Hello24 |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BestChat starts at $10/mo and Hello24 starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Hello24
- Official WhatsApp Business API access
- Sell and take payment inside the chat
- Shopify and WooCommerce plugins
- WhatsApp message charges are billed on top
- Only useful if customers use WhatsApp
- Public pricing is limited
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Hello24 if you want:
- Official WhatsApp Business API access
- Sell and take payment inside the chat
- Shopify and WooCommerce plugins
Watch out: whatsapp message charges are billed on top.
BestChat vs Hello24 FAQ
What is the difference between BestChat and Hello24?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Hello24: WhatsApp chatbot, commerce and marketing platform. Both are customer support tools.
Is BestChat or Hello24 cheaper?
BestChat starts at $10/mo and Hello24 starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and Hello24 have free plans?
BestChat: Yes. Hello24: No.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Hello24?
Hello24 is made by Hello24.
Which should I choose, BestChat or Hello24?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Hello24 if you value official whatsapp business api access and sell and take payment inside the chat.