kitio.aiBestChat vs Exie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and Exie starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Instagram Direct auto-replies
- 100+ languages
- E-commerce integrations
- No-code setup
- Lead warming
| Feature | BestChat | Exie |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI sales assistant that answers Instagram Direct messages |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | BestChat | Exie |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
BestChat starts at $10/mo and Exie starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Exie
- Quick setup without building flows
- Approved Instagram app
- Replies in many languages
- Instagram only
- Pricing not visible on the homepage
- Needs an Instagram Business account
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Exie if you want:
- Quick setup without building flows
- Approved Instagram app
- Replies in many languages
Watch out: instagram only.
BestChat vs Exie FAQ
What is the difference between BestChat and Exie?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Exie: AI sales assistant that answers Instagram Direct messages. Both are customer support tools.
Is BestChat or Exie cheaper?
BestChat starts at $10/mo and Exie starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and Exie have free plans?
BestChat: Yes. Exie: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Exie?
Exie is made by Exie.
Which should I choose, BestChat or Exie?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Exie if you value quick setup without building flows and approved instagram app.