kitio.aiAmazon Lex vs Tiledesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Lex starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Speech and text bots
- Intent and slot handling
- Automated chatbot designer
- Streaming conversations
- Amazon Connect integration
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
| Feature | Amazon Lex | Tiledesk |
|---|---|---|
| Best for | AWS service for building chatbots, voice bots and AI-driven IVR | Open-source no-code platform for AI agents with live agent handoff |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No | Yes |
| Made by | Amazon Web Services | Tiledesk |
| Based in | United States | Italy |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Amazon Lex starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Request and response
$0.004 / speech request
- $0.00075 per text request
- Billed per user input
Streaming conversation
$0.0065 / speech interval
- $0.002 per text request
- For continuous conversations
Automated chatbot designer
$0.50 / training minute
- Builds intents from transcripts
3 plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Lex
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
- Requires an AWS account and setup
- Costs add up with speech volume
- Steeper learning curve than no-code builders
Tiledesk
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
Which one should you choose?
Choose Amazon Lex if you want:
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
Watch out: requires an aws account and setup.
Choose Tiledesk if you want:
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Watch out: hosted plans start at €149 a month.
Amazon Lex vs Tiledesk FAQ
What is the difference between Amazon Lex and Tiledesk?
Amazon Lex: AWS service for building chatbots, voice bots and AI-driven IVR. Tiledesk: Open-source no-code platform for AI agents with live agent handoff. Both are customer support tools.
Is Amazon Lex or Tiledesk cheaper?
Amazon Lex starts at See pricing page and Tiledesk starts at See pricing page. Check both pricing pages for current plans.
Do Amazon Lex and Tiledesk have free plans?
Amazon Lex: No. Tiledesk: Yes.
Who makes Amazon Lex?
Amazon Lex is made by Amazon Web Services, based in United States.
Who makes Tiledesk?
Tiledesk is made by Tiledesk, based in Italy.
Which should I choose, Amazon Lex or Tiledesk?
Choose Amazon Lex if you value pay only per request and works closely with amazon connect. Choose Tiledesk if you value open source and self-hostable and hands off to humans when needed.