kitio.aiAmazon Lex vs ChatShape
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Lex starts at See pricing page and ChatShape starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Speech and text bots
- Intent and slot handling
- Automated chatbot designer
- Streaming conversations
- Amazon Connect integration
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
| Feature | Amazon Lex | ChatShape |
|---|---|---|
| Best for | AWS service for building chatbots, voice bots and AI-driven IVR | Train a customer support chatbot from your website link |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | See pricing page | $19/mo |
| Free plan | No | Yes |
| Made by | Amazon Web Services | ChatShape |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Amazon Lex starts at See pricing page and ChatShape starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Request and response
$0.004 / speech request
- $0.00075 per text request
- Billed per user input
Streaming conversation
$0.0065 / speech interval
- $0.002 per text request
- For continuous conversations
Automated chatbot designer
$0.50 / training minute
- Builds intents from transcripts
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Lex
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
- Requires an AWS account and setup
- Costs add up with speech volume
- Steeper learning curve than no-code builders
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Which one should you choose?
Choose Amazon Lex if you want:
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
Watch out: requires an aws account and setup.
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
Amazon Lex vs ChatShape FAQ
What is the difference between Amazon Lex and ChatShape?
Amazon Lex: AWS service for building chatbots, voice bots and AI-driven IVR. ChatShape: Train a customer support chatbot from your website link. Both are customer support tools.
Is Amazon Lex or ChatShape cheaper?
Amazon Lex starts at See pricing page and ChatShape starts at $19/mo. Check both pricing pages for current plans.
Do Amazon Lex and ChatShape have free plans?
Amazon Lex: No. ChatShape: Yes.
Who makes Amazon Lex?
Amazon Lex is made by Amazon Web Services, based in United States.
Who makes ChatShape?
ChatShape is made by ChatShape.
Which should I choose, Amazon Lex or ChatShape?
Choose Amazon Lex if you value pay only per request and works closely with amazon connect. Choose ChatShape if you value bot ready from just a link and free plan without a credit card.