kitio.aiAmazon Connect vs Amazon Lex
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Connect starts at See pricing page and Amazon Lex starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual flow designer
- AI self-service agents
- Agent recommendations
- Contact Lens analytics
- Usage-based billing
- Speech and text bots
- Intent and slot handling
- Automated chatbot designer
- Streaming conversations
- Amazon Connect integration
| Feature | Amazon Connect | Amazon Lex |
|---|---|---|
| Best for | Pay-as-you-go cloud contact center from AWS with built-in AI | AWS service for building chatbots, voice bots and AI-driven IVR |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Amazon Web Services | Amazon Web Services |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Amazon Connect starts at See pricing page and Amazon Lex starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Chat
$0.010 / message
- Per message sent or received
- No fixed costs
Voice
$0.038 / minute
- Per voice minute
- Standard telephony rates apply
Email
$0.080 / email
- Per email sent or received
SMS and 3P messaging
$0.014 / message
- Per message sent or received
3 plans
Request and response
$0.004 / speech request
- $0.00075 per text request
- Billed per user input
Streaming conversation
$0.0065 / speech interval
- $0.002 per text request
- For continuous conversations
Automated chatbot designer
$0.50 / training minute
- Builds intents from transcripts
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Connect
- No seat licences
- Deep AWS integration
- Scales up and down easily
- Needs AWS skills to set up
- Costs hard to predict
- Fewer out-of-box CRM features
Amazon Lex
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
- Requires an AWS account and setup
- Costs add up with speech volume
- Steeper learning curve than no-code builders
Which one should you choose?
Choose Amazon Connect if you want:
- No seat licences
- Deep AWS integration
- Scales up and down easily
Watch out: needs aws skills to set up.
Choose Amazon Lex if you want:
- Pay only per request
- Works closely with Amazon Connect
- Handles both voice and text
Watch out: requires an aws account and setup.
Amazon Connect vs Amazon Lex FAQ
What is the difference between Amazon Connect and Amazon Lex?
Amazon Connect: Pay-as-you-go cloud contact center from AWS with built-in AI. Amazon Lex: AWS service for building chatbots, voice bots and AI-driven IVR. Both are customer support tools.
Is Amazon Connect or Amazon Lex cheaper?
Amazon Connect starts at See pricing page and Amazon Lex starts at See pricing page. Check both pricing pages for current plans.
Do Amazon Connect and Amazon Lex have free plans?
Amazon Connect: No. Amazon Lex: No.
Who makes Amazon Connect?
Amazon Connect is made by Amazon Web Services, based in United States.
Who makes Amazon Lex?
Amazon Lex is made by Amazon Web Services, based in United States.
Which should I choose, Amazon Connect or Amazon Lex?
Choose Amazon Connect if you value no seat licences and deep aws integration. Choose Amazon Lex if you value pay only per request and works closely with amazon connect.