kitio.aiTiledesk vs Thinkstack
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tiledesk starts at See pricing page and Thinkstack starts at $16/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
- Training on URLs, files and Notion
- Human handoff
- Conversational forms
- Chatbot actions
- WhatsApp and Messenger channels
- White-label bots
| Feature | Tiledesk | Thinkstack |
|---|---|---|
| Best for | Open-source no-code platform for AI agents with live agent handoff | No-code AI chatbot builder for support and sales on your website |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | See pricing page | $16/mo |
| Free plan | Yes | Yes |
| Made by | Tiledesk | Thinkstack |
| Based in | Italy | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tiledesk starts at See pricing page and Thinkstack starts at $16/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
5 plans
Free
Free
- 1 chatbot
- 250 message credits
- 50 links per month
Basic
$16/mo
- 3,000 message credits monthly
- 500 links per month
Pro
$90/mo
- 5 chatbots
- 15,000 message credits monthly
- 3 users
Ultra
$299/mo
- 10 chatbots
- Unlimited credits with your OpenAI key
Enterprise
Custom
- White-labeling
- Custom hosting
- Priority support
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tiledesk
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
Thinkstack
- Free plan to try it out
- Many data sources for training
- Works on social messaging apps too
- Free plan has only 250 message credits
- Removing branding costs extra
- Jump from Pro to Ultra is steep
Which one should you choose?
Choose Tiledesk if you want:
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Watch out: hosted plans start at €149 a month.
Choose Thinkstack if you want:
- Free plan to try it out
- Many data sources for training
- Works on social messaging apps too
Watch out: free plan has only 250 message credits.
Tiledesk vs Thinkstack FAQ
What is the difference between Tiledesk and Thinkstack?
Tiledesk: Open-source no-code platform for AI agents with live agent handoff. Thinkstack: No-code AI chatbot builder for support and sales on your website. Both are customer support tools.
Is Tiledesk or Thinkstack cheaper?
Tiledesk starts at See pricing page and Thinkstack starts at $16/mo. Check both pricing pages for current plans.
Do Tiledesk and Thinkstack have free plans?
Tiledesk: Yes. Thinkstack: Yes.
Who makes Tiledesk?
Tiledesk is made by Tiledesk, based in Italy.
Who makes Thinkstack?
Thinkstack is made by Thinkstack.
Which should I choose, Tiledesk or Thinkstack?
Choose Tiledesk if you value open source and self-hostable and hands off to humans when needed. Choose Thinkstack if you value free plan to try it out and many data sources for training.