kitio.aiAdded Oct 28, 2026
unitQ
PaidAI quality scoring for every human and bot support conversation
What is unitQ?
unitQ scores every customer conversation, whether handled by a human agent or an AI bot, against quality standards you define. It is built for support and CX leaders who want independent QA across all channels instead of sampling a few tickets.
It pulls in interactions from chat, email, voice, SMS, app reviews, social posts, surveys, community forums and in-app feedback, then classifies sentiment and issues. That gives teams one view of what customers complain about and where bots loop or fail.
The unitQ Score summarizes quality over time, and the same layer extends from support into the wider customer journey. Access is sold through demos rather than self-serve plans.
Features
- Automated conversation scoring
- Custom quality standards
- AI bot QA
- Multichannel feedback ingestion
- Sentiment analysis
- unitQ Score
Tags
Releases
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Organization
unitQ
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Reviews every conversation, not samples
- Audits AI bots as well as agents
- Pulls in reviews and social feedback
Cons
- No public pricing
- Demo needed to get access
- Geared to larger support teams
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Q&A
What is unitQ?
unitQ scores every customer conversation, whether handled by a human agent or an AI bot, against quality standards you define. It is built for support and CX leaders who want independent QA across all channels instead of sampling a few tickets.
Can unitQ evaluate AI chatbots?
Yes. It applies the same quality standards to AI bot conversations as to human agents, so you can compare both.
Which channels does unitQ analyze?
Its homepage shows chat, email, voice, SMS, app reviews, social posts, surveys, community forums, in-app and video feedback.
How much does unitQ cost?
unitQ is paid.
Is there a free version of unitQ?
No. unitQ is a paid tool.
What are the main features of unitQ?
Automated conversation scoring, Custom quality standards, AI bot QA, Multichannel feedback ingestion, Sentiment analysis, unitQ Score.
Who makes unitQ?
unitQ is made by unitQ.
What are the best alternatives to unitQ?
Popular alternatives include Spiral by UJET, Zendesk, Intercom.