Serviceaide

Serviceaide combines ChangeGear ITSM with Luma AI, an agentic engine that answers users, resolves incidents and takes service actions within your knowledge, permissions and policies. It is aimed at enterprise IT and service teams dealing with high ticket volumes and slow change processes.

AI agents cover the web, email, the self-service portal and incident handling, and a Diagnostic Agent looks for hidden service issues and proposes fixes that run only with your approval. Luma Knowledge brings company knowledge into the tools people already use, and Luma AI Skills handle automated decisions and proactive insights.

ChangeGear provides change management with risk assessment and automated approvals, a service desk and a service manager. Published example prices run from $1,800 a month for 2,000 end users to $2,800 a month for 30 named analysts, and an ITSM rollout typically takes 8 to 12 weeks.