kitio.airespond.io vs Serviceaide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. respond.io starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Unified team inbox
- AI agents for chat
- WhatsApp Business calling
- Lead routing
- Broadcast campaigns
- CSAT and NPS surveys
- Luma agentic AI
- Diagnostic Agent
- ChangeGear ITSM
- Change risk assessment
- Knowledge management
- Email and web agents
| Feature | respond.io | Serviceaide |
|---|---|---|
| Best for | Customer conversation platform with AI agents for WhatsApp and social | ITSM platform with Luma agentic AI for service desks |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No |
| Made by | respond.io | Serviceaide |
| Based in | Malaysia | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
respond.io starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
respond.io
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
- No free plan, trial only
- Messaging fees from Meta come on top
- Best suited to messaging-heavy B2C teams
Serviceaide
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
- Minimum seat counts apply
- Implementation takes weeks
- Aimed at enterprise IT
Which one should you choose?
Choose respond.io if you want:
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
Watch out: no free plan, trial only.
Choose Serviceaide if you want:
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
Watch out: minimum seat counts apply.
respond.io vs Serviceaide FAQ
What is the difference between respond.io and Serviceaide?
respond.io: Customer conversation platform with AI agents for WhatsApp and social. Serviceaide: ITSM platform with Luma agentic AI for service desks. Both are customer support tools.
Is respond.io or Serviceaide cheaper?
respond.io starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Do respond.io and Serviceaide have free plans?
respond.io: No, trial available. Serviceaide: No.
Who makes respond.io?
respond.io is made by respond.io, based in Malaysia.
Who makes Serviceaide?
Serviceaide is made by Serviceaide, based in United States.
Which should I choose, respond.io or Serviceaide?
Choose respond.io if you value strong whatsapp support and covers sales and support in one inbox. Choose Serviceaide if you value ai actions respect your permissions and full itsm suite included.