kitio.aiAtomicwork vs Serviceaide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Atomicwork starts at $25000/yr and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI coworkers
- Agentic ITSM and ESM
- Access governance
- Modern CMDB
- Slack and Teams support
- Outcome-based pricing
- Luma agentic AI
- Diagnostic Agent
- ChangeGear ITSM
- Change risk assessment
- Knowledge management
- Email and web agents
| Feature | Atomicwork | Serviceaide |
|---|---|---|
| Best for | Agentic IT service management with AI coworkers for enterprises | ITSM platform with Luma agentic AI for service desks |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | $25000/yr | See pricing page |
| Free plan | No | No |
| Made by | Atomicwork | Serviceaide |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Atomicwork starts at $25000/yr and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Platform
$25000/yr
- 25,000 credits included
- 2 AI coworkers
- Up to 250 end users
Knowledge support
$1 / outcome
- Min 25,000 outcomes a year
- Answers to employee questions
Access automation
$2 / outcome
- Min 12,000 outcomes a year
- Time-bound app access grants
Service resolution
From $3 / outcome
- Min 8,000 outcomes a year
- Full request resolution
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Atomicwork
- AI handles requests end to end
- Covers IT and HR service desks
- Pricing tied to outcomes
- Starts at $25,000 a year
- Extra AI coworkers cost $499 a month
- Built for larger organizations
Serviceaide
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
- Minimum seat counts apply
- Implementation takes weeks
- Aimed at enterprise IT
Which one should you choose?
Choose Atomicwork if you want:
- AI handles requests end to end
- Covers IT and HR service desks
- Pricing tied to outcomes
Watch out: starts at $25,000 a year.
Choose Serviceaide if you want:
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
Watch out: minimum seat counts apply.
Atomicwork vs Serviceaide FAQ
What is the difference between Atomicwork and Serviceaide?
Atomicwork: Agentic IT service management with AI coworkers for enterprises. Serviceaide: ITSM platform with Luma agentic AI for service desks. Both are customer support tools.
Is Atomicwork or Serviceaide cheaper?
Atomicwork starts at $25000/yr and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Do Atomicwork and Serviceaide have free plans?
Atomicwork: No. Serviceaide: No.
Who makes Atomicwork?
Atomicwork is made by Atomicwork.
Who makes Serviceaide?
Serviceaide is made by Serviceaide, based in United States.
Which should I choose, Atomicwork or Serviceaide?
Choose Atomicwork if you value ai handles requests end to end and covers it and hr service desks. Choose Serviceaide if you value ai actions respect your permissions and full itsm suite included.