kitio.aiHelpshift vs Serviceaide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Helpshift starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- In-game support SDK
- Gaming-specific AI agents
- Trust and safety tools
- Player engagement features
- Community sentiment tracking
- Managed human services
- Luma agentic AI
- Diagnostic Agent
- ChangeGear ITSM
- Change risk assessment
- Knowledge management
- Email and web agents
| Feature | Helpshift | Serviceaide |
|---|---|---|
| Best for | Player support platform for games with AI agents and human services | ITSM platform with Luma agentic AI for service desks |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Helpshift | Serviceaide |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Helpshift starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Helpshift
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
- No public pricing
- Of little use outside gaming
- Requires SDK integration in the game
Serviceaide
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
- Minimum seat counts apply
- Implementation takes weeks
- Aimed at enterprise IT
Which one should you choose?
Choose Helpshift if you want:
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
Watch out: no public pricing.
Choose Serviceaide if you want:
- AI actions respect your permissions
- Full ITSM suite included
- Fixes need your approval
Watch out: minimum seat counts apply.
Helpshift vs Serviceaide FAQ
What is the difference between Helpshift and Serviceaide?
Helpshift: Player support platform for games with AI agents and human services. Serviceaide: ITSM platform with Luma agentic AI for service desks. Both are customer support tools.
Is Helpshift or Serviceaide cheaper?
Helpshift starts at See pricing page and Serviceaide starts at See pricing page. Check both pricing pages for current plans.
Do Helpshift and Serviceaide have free plans?
Helpshift: No. Serviceaide: No.
Who makes Helpshift?
Helpshift is made by Helpshift.
Who makes Serviceaide?
Serviceaide is made by Serviceaide, based in United States.
Which should I choose, Helpshift or Serviceaide?
Choose Helpshift if you value built specifically for games and support opens inside the game itself. Choose Serviceaide if you value ai actions respect your permissions and full itsm suite included.