kitio.aiZipchat vs HiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- WhatsApp, web and Instagram channels
- AI digital employee
- Built-in CRM
- Human handoff with context
- Appointment scheduling
- Implementation service
| Feature | Zipchat | HiChat |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | Customer service with AI digital employees and a built-in CRM |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | See pricing page | $99/mo |
| Free plan | No, 7-day trial | No |
| Made by | Zipchat | HiChat |
| Based in | – | Argentina |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Zipchat starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
HiChat
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
- Optional setup costs USD 3,000 to 5,000
- No free plan listed
- Mostly aimed at Spanish-speaking businesses
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose HiChat if you want:
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
Watch out: optional setup costs usd 3,000 to 5,000.
Zipchat vs HiChat FAQ
What is the difference between Zipchat and HiChat?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. HiChat: Customer service with AI digital employees and a built-in CRM. Both are customer support tools.
Is Zipchat or HiChat cheaper?
Zipchat starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
Do Zipchat and HiChat have free plans?
Zipchat: No, 7-day trial. HiChat: No.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes HiChat?
HiChat is made by HiChat, based in Argentina.
Which should I choose, Zipchat or HiChat?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose HiChat if you value hands off to humans with conversation history and covers whatsapp, web and instagram.