kitio.aiHello24 vs HiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Hello24 starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- WhatsApp shop and checkout
- AI chatbot flows
- Broadcast campaigns
- Abandoned cart recovery
- Shopify and WooCommerce plugins
- WhatsApp, web and Instagram channels
- AI digital employee
- Built-in CRM
- Human handoff with context
- Appointment scheduling
- Implementation service
| Feature | Hello24 | HiChat |
|---|---|---|
| Best for | WhatsApp chatbot, commerce and marketing platform | Customer service with AI digital employees and a built-in CRM |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | $99/mo |
| Free plan | No | No |
| Made by | Hello24 | HiChat |
| Based in | – | Argentina |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Hello24 starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Hello24
- Official WhatsApp Business API access
- Sell and take payment inside the chat
- Shopify and WooCommerce plugins
- WhatsApp message charges are billed on top
- Only useful if customers use WhatsApp
- Public pricing is limited
HiChat
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
- Optional setup costs USD 3,000 to 5,000
- No free plan listed
- Mostly aimed at Spanish-speaking businesses
Which one should you choose?
Choose Hello24 if you want:
- Official WhatsApp Business API access
- Sell and take payment inside the chat
- Shopify and WooCommerce plugins
Watch out: whatsapp message charges are billed on top.
Choose HiChat if you want:
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
Watch out: optional setup costs usd 3,000 to 5,000.
Hello24 vs HiChat FAQ
What is the difference between Hello24 and HiChat?
Hello24: WhatsApp chatbot, commerce and marketing platform. HiChat: Customer service with AI digital employees and a built-in CRM. Both are customer support tools.
Is Hello24 or HiChat cheaper?
Hello24 starts at See pricing page and HiChat starts at $99/mo. Check both pricing pages for current plans.
Do Hello24 and HiChat have free plans?
Hello24: No. HiChat: No.
Who makes Hello24?
Hello24 is made by Hello24.
Who makes HiChat?
HiChat is made by HiChat, based in Argentina.
Which should I choose, Hello24 or HiChat?
Choose Hello24 if you value official whatsapp business api access and sell and take payment inside the chat. Choose HiChat if you value hands off to humans with conversation history and covers whatsapp, web and instagram.