kitio.aiRe:amaze vs CX Genie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze has the lower starting price: about $29 a month, against $40 for CX Genie.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- No-code AI agents
- Visual workflow builder
- Help desk and live chat
- Product recommendations
- Lead collection
- White label for agencies
| Feature | Re:amaze | CX Genie |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | No-code AI agents, help desk and live chat for support teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $39.99/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Re:amaze | CX Genie |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Re:amaze has the lower starting price: about $29 a month, against $40 for CX Genie.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
5 plans
Free
Free
- Core AI agent features
- No credit card needed
Starter
$39.99/mo
- 5 seats
- 5,000 conversations per month
- Help desk
Team
$89.99/mo
- 15 seats
- 15,000 conversations per month
- Workflows
Business
$249.99/mo
- Unlimited seats
- 60,000 conversations per month
- White label
Enterprise
Contact sales
- Custom scale
- Dedicated deployment
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
CX Genie
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
- Conversation caps on every plan
- Workflows start on the Team plan
- Annual billing needed for the best price
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose CX Genie if you want:
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
Watch out: conversation caps on every plan.
Re:amaze vs CX Genie FAQ
What is the difference between Re:amaze and CX Genie?
Re:amaze: Help desk and AI agent for e-commerce customer service. CX Genie: No-code AI agents, help desk and live chat for support teams. Both are customer support tools.
Is Re:amaze or CX Genie cheaper?
Re:amaze has the lower starting price: about $29 a month, against $40 for CX Genie.
Do Re:amaze and CX Genie have free plans?
Re:amaze: No, 14-day trial. CX Genie: Yes.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes CX Genie?
CX Genie is made by CX Genie.
Which should I choose, Re:amaze or CX Genie?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose CX Genie if you value free plan without a card and agent, help desk and chat in one place.