kitio.aiPolyAI vs Lorikeet
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. PolyAI starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Natural language voice agents
- Multilingual calls
- Telephony integrations
- Agent Studio
- Call analytics
- Workflow-driven resolutions
- Chat, email, SMS and voice
- Help desk integrations
- Compliance controls
- Per-resolution billing
| Feature | PolyAI | Lorikeet |
|---|---|---|
| Best for | Voice AI agents that answer customer service phone calls | AI support agent for complex workflows in fintech and health |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $2100/mo |
| Free plan | No | No, 30-day trial |
| Made by | PolyAI | Lorikeet |
| Based in | United Kingdom | Australia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
PolyAI starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Dialog-RSN-1 API
$2.00 / 1M input tokens
- $5.00 / 1M output tokens
- $0.20 / 1M cached input
- $100 free credit for new accounts
- Telephony not included
Agentic Dialog Platform
Contact sales
- Telephony and orchestration
- Dialog Studio tooling
3 plans
Start
$2100/mo
- Paid annually
- Under 5,000 monthly tickets
- $0.99 per chat/email resolution
- $1.50 per voice resolution
Scale
$5100/mo
- Paid annually
- 5,000 to 20,000 monthly tickets
- $0.90 per chat/email resolution
- $1.20 per voice resolution
Signature
Custom
- 20K+ monthly tickets
- Dedicated forward deployed support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
PolyAI
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
- Voice only, no chat focus
- Enterprise pricing only
- Setup requires telephony work
Lorikeet
- Handles multi-step regulated cases
- Escalations are not billed
- Works with major help desks
- Smaller vendor than leaders
- Needs workflow mapping upfront
- No free plan
Which one should you choose?
Choose PolyAI if you want:
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
Watch out: voice only, no chat focus.
Choose Lorikeet if you want:
- Handles multi-step regulated cases
- Escalations are not billed
- Works with major help desks
Watch out: smaller vendor than leaders.
PolyAI vs Lorikeet FAQ
What is the difference between PolyAI and Lorikeet?
PolyAI: Voice AI agents that answer customer service phone calls. Lorikeet: AI support agent for complex workflows in fintech and health. Both are customer support tools.
Is PolyAI or Lorikeet cheaper?
PolyAI starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
Do PolyAI and Lorikeet have free plans?
PolyAI: No. Lorikeet: No, 30-day trial.
Who makes PolyAI?
PolyAI is made by PolyAI, based in United Kingdom.
Who makes Lorikeet?
Lorikeet is made by Lorikeet, based in Australia.
Which should I choose, PolyAI or Lorikeet?
Choose PolyAI if you value very natural-sounding phone agents and handles complex call flows. Choose Lorikeet if you value handles multi-step regulated cases and escalations are not billed.