kitio.aiDecagon vs Lorikeet
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Decagon starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Agent Operating Procedures
- Voice and chat agents
- Conversation analytics
- Help desk integrations
- QA and testing tools
- Workflow-driven resolutions
- Chat, email, SMS and voice
- Help desk integrations
- Compliance controls
- Per-resolution billing
| Feature | Decagon | Lorikeet |
|---|---|---|
| Best for | AI concierge agents for chat, email and phone customer support | AI support agent for complex workflows in fintech and health |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $2100/mo |
| Free plan | No | No, 30-day trial |
| Made by | Decagon AI | Lorikeet |
| Based in | United States | Australia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Both offer: Help desk integrations.
Pricing compared
Decagon starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Start
$2100/mo
- Paid annually
- Under 5,000 monthly tickets
- $0.99 per chat/email resolution
- $1.50 per voice resolution
Scale
$5100/mo
- Paid annually
- 5,000 to 20,000 monthly tickets
- $0.90 per chat/email resolution
- $1.20 per voice resolution
Signature
Custom
- 20K+ monthly tickets
- Dedicated forward deployed support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Decagon
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
- Enterprise contracts only
- Overkill for small support teams
- No public pricing
Lorikeet
- Handles multi-step regulated cases
- Escalations are not billed
- Works with major help desks
- Smaller vendor than leaders
- Needs workflow mapping upfront
- No free plan
Which one should you choose?
Choose Decagon if you want:
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
Watch out: enterprise contracts only.
Choose Lorikeet if you want:
- Handles multi-step regulated cases
- Escalations are not billed
- Works with major help desks
Watch out: smaller vendor than leaders.
Decagon vs Lorikeet FAQ
What is the difference between Decagon and Lorikeet?
Decagon: AI concierge agents for chat, email and phone customer support. Lorikeet: AI support agent for complex workflows in fintech and health. Both are customer support tools.
Is Decagon or Lorikeet cheaper?
Decagon starts at See pricing page and Lorikeet starts at $2100/mo. Check both pricing pages for current plans.
Do Decagon and Lorikeet have free plans?
Decagon: No. Lorikeet: No, 30-day trial.
Who makes Decagon?
Decagon is made by Decagon AI, based in United States.
Who makes Lorikeet?
Lorikeet is made by Lorikeet, based in Australia.
Which should I choose, Decagon or Lorikeet?
Choose Decagon if you value procedures are easy to read and edit and good insight into support topics. Choose Lorikeet if you value handles multi-step regulated cases and escalations are not billed.