kitio.aiHubSpot Service Hub vs Yobi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub starts at $20/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- AI receptionist
- Voice and chat agents
- Business phone
- CRM and calendars
- Call analytics
- Online scheduling
| Feature | HubSpot Service Hub | Yobi |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | AI receptionist and agents for local service businesses |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | HubSpot | Yobi |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub starts at $20/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Yobi
- Phone, CRM and agents in one workspace
- Industry-specific setups
- Calls tied to the campaign that drove them
- Pricing not published
- Aimed at appointment-based small businesses
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose Yobi if you want:
- Phone, CRM and agents in one workspace
- Industry-specific setups
- Calls tied to the campaign that drove them
Watch out: pricing not published.
HubSpot Service Hub vs Yobi FAQ
What is the difference between HubSpot Service Hub and Yobi?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Yobi: AI receptionist and agents for local service businesses. Both are customer support tools.
Is HubSpot Service Hub or Yobi cheaper?
HubSpot Service Hub starts at $20/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
Do HubSpot Service Hub and Yobi have free plans?
HubSpot Service Hub: Yes. Yobi: No, trial available.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes Yobi?
Yobi is made by Yobi.
Which should I choose, HubSpot Service Hub or Yobi?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose Yobi if you value phone, crm and agents in one workspace and industry-specific setups.