kitio.aiSalesforce Service Cloud vs Yobi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud starts at $25/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- AI receptionist
- Voice and chat agents
- Business phone
- CRM and calendars
- Call analytics
- Online scheduling
| Feature | Salesforce Service Cloud | Yobi |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | AI receptionist and agents for local service businesses |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | Salesforce | Yobi |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Salesforce Service Cloud starts at $25/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Yobi
- Phone, CRM and agents in one workspace
- Industry-specific setups
- Calls tied to the campaign that drove them
- Pricing not published
- Aimed at appointment-based small businesses
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Yobi if you want:
- Phone, CRM and agents in one workspace
- Industry-specific setups
- Calls tied to the campaign that drove them
Watch out: pricing not published.
Salesforce Service Cloud vs Yobi FAQ
What is the difference between Salesforce Service Cloud and Yobi?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Yobi: AI receptionist and agents for local service businesses. Both are customer support tools.
Is Salesforce Service Cloud or Yobi cheaper?
Salesforce Service Cloud starts at $25/mo and Yobi starts at See pricing page. Check both pricing pages for current plans.
Do Salesforce Service Cloud and Yobi have free plans?
Salesforce Service Cloud: No, trial available. Yobi: No, trial available.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Yobi?
Yobi is made by Yobi.
Which should I choose, Salesforce Service Cloud or Yobi?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Yobi if you value phone, crm and agents in one workspace and industry-specific setups.