kitio.aiHubSpot Service Hub vs WellyOn
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub starts at $20/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Training on your docs
- Omnichannel inbox
- Human handoff
- Incident communication
- Real-time analytics
- Many messaging integrations
| Feature | HubSpot Service Hub | WellyOn |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | AI support agent for chat, Telegram, SMS and email with handoff |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | HubSpot | WellyOn |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub starts at $20/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
WellyOn
- Covers many messaging channels
- Clear handoff to human agents
- Built-in incident updates
- Pricing not published on the site
- Answer quality depends on your docs
- Newer product with few reviews
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose WellyOn if you want:
- Covers many messaging channels
- Clear handoff to human agents
- Built-in incident updates
Watch out: pricing not published on the site.
HubSpot Service Hub vs WellyOn FAQ
What is the difference between HubSpot Service Hub and WellyOn?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. WellyOn: AI support agent for chat, Telegram, SMS and email with handoff. Both are customer support tools.
Is HubSpot Service Hub or WellyOn cheaper?
HubSpot Service Hub starts at $20/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
Do HubSpot Service Hub and WellyOn have free plans?
HubSpot Service Hub: Yes. WellyOn: No, trial available.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes WellyOn?
WellyOn is made by WellyOn.
Which should I choose, HubSpot Service Hub or WellyOn?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose WellyOn if you value covers many messaging channels and clear handoff to human agents.