kitio.aiFreshdesk vs WellyOn
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Training on your docs
- Omnichannel inbox
- Human handoff
- Incident communication
- Real-time analytics
- Many messaging integrations
| Feature | Freshdesk | WellyOn |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | AI support agent for chat, Telegram, SMS and email with handoff |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | Freshworks | WellyOn |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk starts at $19/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
WellyOn
- Covers many messaging channels
- Clear handoff to human agents
- Built-in incident updates
- Pricing not published on the site
- Answer quality depends on your docs
- Newer product with few reviews
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose WellyOn if you want:
- Covers many messaging channels
- Clear handoff to human agents
- Built-in incident updates
Watch out: pricing not published on the site.
Freshdesk vs WellyOn FAQ
What is the difference between Freshdesk and WellyOn?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. WellyOn: AI support agent for chat, Telegram, SMS and email with handoff. Both are customer support tools.
Is Freshdesk or WellyOn cheaper?
Freshdesk starts at $19/mo and WellyOn starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and WellyOn have free plans?
Freshdesk: No, trial available. WellyOn: No, trial available.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes WellyOn?
WellyOn is made by WellyOn.
Which should I choose, Freshdesk or WellyOn?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose WellyOn if you value covers many messaging channels and clear handoff to human agents.