kitio.aiHubSpot Service Hub vs eesel AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub has the lower starting price: about $20 a month, against $299 for eesel AI.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- AI ticket agent
- Reply copilot
- Ticket triage
- Internal Slack assistant
- Simulation on past tickets
| Feature | HubSpot Service Hub | eesel AI |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | AI agent and copilot that plug into Zendesk, Freshdesk and Slack |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | $299/mo |
| Free plan | Yes | No, trial available |
| Made by | HubSpot | eesel AI |
| Based in | United States | Australia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub has the lower starting price: about $20 a month, against $299 for eesel AI.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
4 plans
Free
Free
- Trial with 100 credits
- Every feature and integration
- No card required
Teammate
$299/mo
- 1 credit per ticket or chat
- No platform or seat fees
- Helpdesk, Slack, chat, email channels
Managed support
$5000/mo
- Flat founding price
- They run your whole support team
- Email, chat, SMS, WhatsApp, phone
Enterprise
Contact sales
- HIPAA with signed BAA
- Security review, DPA and CSA
- Annual contract and invoicing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
eesel AI
- Quick setup on existing desks
- Can test on past tickets first
- Covers internal support too
- Depends on your help desk
- Smaller company
- Interaction-based costs vary
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose eesel AI if you want:
- Quick setup on existing desks
- Can test on past tickets first
- Covers internal support too
Watch out: depends on your help desk.
HubSpot Service Hub vs eesel AI FAQ
What is the difference between HubSpot Service Hub and eesel AI?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. eesel AI: AI agent and copilot that plug into Zendesk, Freshdesk and Slack. Both are customer support tools.
Is HubSpot Service Hub or eesel AI cheaper?
HubSpot Service Hub has the lower starting price: about $20 a month, against $299 for eesel AI.
Do HubSpot Service Hub and eesel AI have free plans?
HubSpot Service Hub: Yes. eesel AI: No, trial available.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes eesel AI?
eesel AI is made by eesel AI, based in Australia.
Which should I choose, HubSpot Service Hub or eesel AI?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose eesel AI if you value quick setup on existing desks and can test on past tickets first.