kitio.aiHiChat vs Fineguide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HiChat has the lower starting price: about $99 a month, against $119 for Fineguide.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- WhatsApp, web and Instagram channels
- AI digital employee
- Built-in CRM
- Human handoff with context
- Appointment scheduling
- Implementation service
- Multichannel AI assistants
- Built-in CRM and pipelines
- Shared team inbox
- Call scoring
- AI phone calls
- n8n automations
| Feature | HiChat | Fineguide |
|---|---|---|
| Best for | Customer service with AI digital employees and a built-in CRM | AI-first CRM with chat assistants, shared inbox and AI phone calls |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | $99/mo | $119/mo |
| Free plan | No | Yes |
| Made by | HiChat | Fineguide |
| Based in | Argentina | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HiChat has the lower starting price: about $99 a month, against $119 for Fineguide.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 200 one-time credits
- You plus 1 teammate
- About 200 documents
Starter
$119/mo
- 3,000 credits a month
- You plus 3 teammates
- About 1,000 documents
- Email support
Business
$239/mo
- 8,000 credits a month
- You plus 5 teammates
- About 2,000 documents
- Priority support
Premium
$589/mo
- 25,000 credits a month
- You plus 10 teammates
- About 4,000 documents
- Dedicated support
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HiChat
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
- Optional setup costs USD 3,000 to 5,000
- No free plan listed
- Mostly aimed at Spanish-speaking businesses
Fineguide
- Chat, CRM and voice in one product
- CRM use doesn't consume credits
- Many messaging channels supported
- Free credits are one-time and don't renew
- Paid plans start well above $100
- Extra seats billed per person
Which one should you choose?
Choose HiChat if you want:
- Hands off to humans with conversation history
- Covers WhatsApp, web and Instagram
- Spanish and English interface
Watch out: optional setup costs usd 3,000 to 5,000.
Choose Fineguide if you want:
- Chat, CRM and voice in one product
- CRM use doesn't consume credits
- Many messaging channels supported
Watch out: free credits are one-time and don't renew.
HiChat vs Fineguide FAQ
What is the difference between HiChat and Fineguide?
HiChat: Customer service with AI digital employees and a built-in CRM. Fineguide: AI-first CRM with chat assistants, shared inbox and AI phone calls. Both are customer support tools.
Is HiChat or Fineguide cheaper?
HiChat has the lower starting price: about $99 a month, against $119 for Fineguide.
Do HiChat and Fineguide have free plans?
HiChat: No. Fineguide: Yes.
Who makes HiChat?
HiChat is made by HiChat, based in Argentina.
Who makes Fineguide?
Fineguide is made by Fineguide.
Which should I choose, HiChat or Fineguide?
Choose HiChat if you value hands off to humans with conversation history and covers whatsapp, web and instagram. Choose Fineguide if you value chat, crm and voice in one product and crm use doesn't consume credits.