kitio.aiHelp Scout vs Heymarket
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Help Scout starts at $25/mo and Heymarket starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
- Shared texting inbox
- Q&A and scheduling AI agents
- List broadcasts
- Campaigns
- Text-enable landlines
- API access
| Feature | Help Scout | Heymarket |
|---|---|---|
| Best for | Shared inbox and help center with AI answers for small support teams | Business texting inbox with AI agents that answer and schedule |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Help Scout | Heymarket |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Help Scout starts at $25/mo and Heymarket starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
4 plans
Standard
$49/user/mo billed yearly
- Per user
- Shared inbox
- Picture messages (MMS)
- Unlimited contacts
Plus
$99/user/mo
- Per user
- Everything in Standard
Pro
$199/user/mo
- Per user
- API access
- Advanced administration and security
Enterprise
Contact sales
- Custom users
- White-glove onboarding
- Higher volume messaging
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help Scout
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
Heymarket
- Texting and email in one inbox
- Integrates with major CRMs
- Free trial without a card
- Message credits cost extra
- Per-user pricing adds up
- Higher tiers needed for advanced controls
Which one should you choose?
Choose Help Scout if you want:
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Watch out: fewer enterprise features.
Choose Heymarket if you want:
- Texting and email in one inbox
- Integrates with major CRMs
- Free trial without a card
Watch out: message credits cost extra.
Help Scout vs Heymarket FAQ
What is the difference between Help Scout and Heymarket?
Help Scout: Shared inbox and help center with AI answers for small support teams. Heymarket: Business texting inbox with AI agents that answer and schedule. Both are customer support tools.
Is Help Scout or Heymarket cheaper?
Help Scout starts at $25/mo and Heymarket starts at See pricing page. Check both pricing pages for current plans.
Do Help Scout and Heymarket have free plans?
Help Scout: Yes. Heymarket: No, trial available.
Who makes Help Scout?
Help Scout is made by Help Scout, based in United States.
Who makes Heymarket?
Heymarket is made by Heymarket, based in United States.
Which should I choose, Help Scout or Heymarket?
Choose Help Scout if you value very easy for new agents to learn and emails feel personal, not ticket-like. Choose Heymarket if you value texting and email in one inbox and integrates with major crms.