kitio.aiHelpshift vs Heymarket
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Helpshift starts at See pricing page and Heymarket starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- In-game support SDK
- Gaming-specific AI agents
- Trust and safety tools
- Player engagement features
- Community sentiment tracking
- Managed human services
- Shared texting inbox
- Q&A and scheduling AI agents
- List broadcasts
- Campaigns
- Text-enable landlines
- API access
| Feature | Helpshift | Heymarket |
|---|---|---|
| Best for | Player support platform for games with AI agents and human services | Business texting inbox with AI agents that answer and schedule |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, trial available |
| Made by | Helpshift | Heymarket |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Helpshift starts at See pricing page and Heymarket starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Standard
$49/user/mo billed yearly
- Per user
- Shared inbox
- Picture messages (MMS)
- Unlimited contacts
Plus
$99/user/mo
- Per user
- Everything in Standard
Pro
$199/user/mo
- Per user
- API access
- Advanced administration and security
Enterprise
Contact sales
- Custom users
- White-glove onboarding
- Higher volume messaging
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Helpshift
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
- No public pricing
- Of little use outside gaming
- Requires SDK integration in the game
Heymarket
- Texting and email in one inbox
- Integrates with major CRMs
- Free trial without a card
- Message credits cost extra
- Per-user pricing adds up
- Higher tiers needed for advanced controls
Which one should you choose?
Choose Helpshift if you want:
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
Watch out: no public pricing.
Choose Heymarket if you want:
- Texting and email in one inbox
- Integrates with major CRMs
- Free trial without a card
Watch out: message credits cost extra.
Helpshift vs Heymarket FAQ
What is the difference between Helpshift and Heymarket?
Helpshift: Player support platform for games with AI agents and human services. Heymarket: Business texting inbox with AI agents that answer and schedule. Both are customer support tools.
Is Helpshift or Heymarket cheaper?
Helpshift starts at See pricing page and Heymarket starts at See pricing page. Check both pricing pages for current plans.
Do Helpshift and Heymarket have free plans?
Helpshift: No. Heymarket: No, trial available.
Who makes Helpshift?
Helpshift is made by Helpshift.
Who makes Heymarket?
Heymarket is made by Heymarket, based in United States.
Which should I choose, Helpshift or Heymarket?
Choose Helpshift if you value built specifically for games and support opens inside the game itself. Choose Heymarket if you value texting and email in one inbox and integrates with major crms.