kitio.aiHelp.center vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Help.center starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI-powered knowledge base
- AI search for customers
- Website chat widget
- Shared email inbox
- One-click article import
- Custom domain
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | Help.center | Web2Chat |
|---|---|---|
| Best for | AI knowledge base, chatbot and shared inbox for customer support | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $19/mo | $19/mo |
| Free plan | Yes | Yes |
| Made by | Help.center | Web2Chat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Website chat widget.
Pricing compared
Help.center starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Free
Free
- Public knowledge base
- AI search
Business
$19/mo
- Per user
- Chat widget
- Integrations
Unlimited
$99/mo
- Flat price for the whole team
- Custom domain
- Remove branding
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help.center
- Free knowledge base forever
- Flat team price on Unlimited
- Quick import of existing docs
- AI answers over the limit cost extra
- Business plan is billed per seat
- Fewer features than full help desks
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose Help.center if you want:
- Free knowledge base forever
- Flat team price on Unlimited
- Quick import of existing docs
Watch out: ai answers over the limit cost extra.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
Help.center vs Web2Chat FAQ
What is the difference between Help.center and Web2Chat?
Help.center: AI knowledge base, chatbot and shared inbox for customer support. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is Help.center or Web2Chat cheaper?
Help.center starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Do Help.center and Web2Chat have free plans?
Help.center: Yes. Web2Chat: Yes.
Who makes Help.center?
Help.center is made by Help.center.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, Help.center or Web2Chat?
Choose Help.center if you value free knowledge base forever and flat team price on unlimited. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.