kitio.aiFreshdesk vs QuickBlox
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $107 for QuickBlox.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Chat and video calling SDKs
- AI Agent with knowledge base
- Chat UI kits
- White-label telehealth app
- HIPAA-compliant hosting
- On-premises option
| Feature | Freshdesk | QuickBlox |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Chat and video SDKs plus AI agents for apps, including HIPAA setups |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $107/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | QuickBlox |
| Based in | United States | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $107 for QuickBlox.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
5 plans
Community
Free
- Free sign-up
- AI Agent now on Free plan
Basic
$107/mo
- 10,000 total users
- 3 months data retention
Growth
$269/mo
- 25,000 total users
- 6 months data retention
HIPAA Cloud
$430/mo
- 20,000 total users
- HIPAA-compliant hosting
Enterprise
From $647
- Custom plan
- BAA included
- Account manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
QuickBlox
- SDKs for all major platforms
- HIPAA hosting with a BAA
- White-label apps ready to launch
- Paid tiers start above $100 a month
- Pricing page mixes many plan types
- Integration needs developer work
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose QuickBlox if you want:
- SDKs for all major platforms
- HIPAA hosting with a BAA
- White-label apps ready to launch
Watch out: paid tiers start above $100 a month.
Freshdesk vs QuickBlox FAQ
What is the difference between Freshdesk and QuickBlox?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. QuickBlox: Chat and video SDKs plus AI agents for apps, including HIPAA setups. Both are customer support tools.
Is Freshdesk or QuickBlox cheaper?
Freshdesk has the lower starting price: about $19 a month, against $107 for QuickBlox.
Do Freshdesk and QuickBlox have free plans?
Freshdesk: No, trial available. QuickBlox: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes QuickBlox?
QuickBlox is made by QuickBlox, based in United Kingdom.
Which should I choose, Freshdesk or QuickBlox?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose QuickBlox if you value sdks for all major platforms and hipaa hosting with a baa.