kitio.aiSprinklr vs NovaTalks
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Sprinklr starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel contact center
- Conversational analytics
- Social publishing
- Unified agent desktop
- Knowledge base
- Ad comment moderation
- Multichannel inbox
- AI assistant
- Voice and digital channels
- Chatbots
- AI quality rating
- Analytics
| Feature | Sprinklr | NovaTalks |
|---|---|---|
| Best for | AI-native platform for customer service, social and marketing | Omnichannel contact center with AI assistant and chatbots |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | Sprinklr | NovaTalks |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Sprinklr starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
€15/agent/mo
- Per agent, 3 to 10 agents
- 2 digital channel accounts
- AI assistant, 20 requests
Business
€25/agent/mo
- Per agent, minimum 3
- 4 digital channel accounts
- AI assistant, 20 requests
Professional
€40/agent/mo
- Per agent, minimum 3
- 20 digital channel accounts
- Unlimited AI assistant
- AI quality rating
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Sprinklr
- Service and marketing tools in one platform
- Covers voice and social channels
- Built for large distributed teams
- Pricing is not published
- Large platform with many modules
- Likely oversized for small teams
NovaTalks
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
- Minimum of three agents on most plans
- AI assistant limited to 20 requests per agent on lower tiers
- Prices in euros
Which one should you choose?
Choose Sprinklr if you want:
- Service and marketing tools in one platform
- Covers voice and social channels
- Built for large distributed teams
Watch out: pricing is not published.
Choose NovaTalks if you want:
- Many channels in one interface
- Per-agent pricing
- Voice and chat together
Watch out: minimum of three agents on most plans.
Sprinklr vs NovaTalks FAQ
What is the difference between Sprinklr and NovaTalks?
Sprinklr: AI-native platform for customer service, social and marketing. NovaTalks: Omnichannel contact center with AI assistant and chatbots. Both are customer support tools.
Is Sprinklr or NovaTalks cheaper?
Sprinklr starts at See pricing page and NovaTalks starts at See pricing page. Check both pricing pages for current plans.
Do Sprinklr and NovaTalks have free plans?
Sprinklr: No. NovaTalks: No, 14-day trial.
Who makes Sprinklr?
Sprinklr is made by Sprinklr, based in United States.
Who makes NovaTalks?
NovaTalks is made by NovaTalks.
Which should I choose, Sprinklr or NovaTalks?
Choose Sprinklr if you value service and marketing tools in one platform and covers voice and social channels. Choose NovaTalks if you value many channels in one interface and per-agent pricing.