kitio.aiFive9 vs Hear
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Analysis of all interactions
- Automated compliance monitoring
- Quality insights for agents
- Churn and upsell signals
- Proactive alerts
| Feature | Five9 | Hear |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | AI analysis of every contact center conversation for CX teams |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Five9 | Hear |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Five9 starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Hear
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
- Demo required to see the product
- No public pricing
- Little detail on integrations
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose Hear if you want:
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
Watch out: demo required to see the product.
Five9 vs Hear FAQ
What is the difference between Five9 and Hear?
Five9: Cloud contact center software with AI agents and agent assist. Hear: AI analysis of every contact center conversation for CX teams. Both are customer support tools.
Is Five9 or Hear cheaper?
Five9 starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and Hear have free plans?
Five9: No. Hear: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes Hear?
Hear is made by Hear.
Which should I choose, Five9 or Hear?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose Hear if you value covers every call instead of samples and useful to cx, compliance and sales teams.