kitio.aiGenesys Cloud vs Hear
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Genesys Cloud starts at $75/mo and Hear starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive routing
- AI virtual agents
- Agent copilot
- Workforce engagement
- Speech analytics
- Analysis of all interactions
- Automated compliance monitoring
- Quality insights for agents
- Churn and upsell signals
- Proactive alerts
| Feature | Genesys Cloud | Hear |
|---|---|---|
| Best for | Cloud contact center platform with AI-powered routing and agents | AI analysis of every contact center conversation for CX teams |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | $75/mo | See pricing page |
| Free plan | No | No |
| Made by | Genesys | Hear |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Genesys Cloud starts at $75/mo and Hear starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Genesys Cloud CX 1
$75/mo
- Per user, billed annually
- Voice contact center
Genesys Cloud CX 2
$115/mo
- Per user, billed annually
- Voice and digital channels
Genesys Cloud CX 3
$155/mo
- Per user, billed annually
- Omnichannel plus workforce engagement
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Genesys Cloud
- Very complete feature set
- Strong analytics
- Large partner ecosystem
- High total cost
- Long implementation projects
- Interface takes time to learn
Hear
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
- Demo required to see the product
- No public pricing
- Little detail on integrations
Which one should you choose?
Choose Genesys Cloud if you want:
- Very complete feature set
- Strong analytics
- Large partner ecosystem
Watch out: high total cost.
Choose Hear if you want:
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
Watch out: demo required to see the product.
Genesys Cloud vs Hear FAQ
What is the difference between Genesys Cloud and Hear?
Genesys Cloud: Cloud contact center platform with AI-powered routing and agents. Hear: AI analysis of every contact center conversation for CX teams. Both are customer support tools.
Is Genesys Cloud or Hear cheaper?
Genesys Cloud starts at $75/mo and Hear starts at See pricing page. Check both pricing pages for current plans.
Do Genesys Cloud and Hear have free plans?
Genesys Cloud: No. Hear: No.
Who makes Genesys Cloud?
Genesys Cloud is made by Genesys, based in United States.
Who makes Hear?
Hear is made by Hear.
Which should I choose, Genesys Cloud or Hear?
Choose Genesys Cloud if you value very complete feature set and strong analytics. Choose Hear if you value covers every call instead of samples and useful to cx, compliance and sales teams.