kitio.aiEdgeTier vs Hear
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. EdgeTier starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time conversation analysis
- Sonar anomaly detection
- Coach agent QA
- Customer insights hub
- Ask Spotlight
- Integrations
- Analysis of all interactions
- Automated compliance monitoring
- Quality insights for agents
- Churn and upsell signals
- Proactive alerts
| Feature | EdgeTier | Hear |
|---|---|---|
| Best for | AI analytics for every contact centre conversation in real time | AI analysis of every contact center conversation for CX teams |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | EdgeTier | Hear |
| Based in | Ireland | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
EdgeTier starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
EdgeTier
- Analyzes 100% of conversations
- Not priced per seat
- Implementation included
- Plans start at €20,000
- Only fits high-volume contact centres
- No self-serve price list
Hear
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
- Demo required to see the product
- No public pricing
- Little detail on integrations
Which one should you choose?
Choose EdgeTier if you want:
- Analyzes 100% of conversations
- Not priced per seat
- Implementation included
Watch out: plans start at €20,000.
Choose Hear if you want:
- Covers every call instead of samples
- Useful to CX, compliance and sales teams
- Pushes insights without manual digging
Watch out: demo required to see the product.
EdgeTier vs Hear FAQ
What is the difference between EdgeTier and Hear?
EdgeTier: AI analytics for every contact centre conversation in real time. Hear: AI analysis of every contact center conversation for CX teams. Both are customer support tools.
Is EdgeTier or Hear cheaper?
EdgeTier starts at See pricing page and Hear starts at See pricing page. Check both pricing pages for current plans.
Do EdgeTier and Hear have free plans?
EdgeTier: No. Hear: No.
Who makes EdgeTier?
EdgeTier is made by EdgeTier, based in Ireland.
Who makes Hear?
Hear is made by Hear.
Which should I choose, EdgeTier or Hear?
Choose EdgeTier if you value analyzes 100% of conversations and not priced per seat. Choose Hear if you value covers every call instead of samples and useful to cx, compliance and sales teams.